To see the latest update on your order, please use the tracking link provided in your shipping confirmation email, or visit the Track Order page on our site and enter your order details.

The tracking link/page will show you the current status of your order, as well as provide an estimated delivery date.

We pay for the fastest delivery options offered by postal carriers to get orders to our customers quickly; however, due to postal carrier delays, packages can sometimes take longer than normal to arrive.

This is unfortunately outside of our company's control, so we greatly appreciate your patience as you wait for your package to arrive!

To help us serve you better, we kindly ask that you wait until after the estimated delivery date before contacting support if your package hasn’t arrived.

You have 30 days from the date of delivery to request a return. To be eligible for a return, the product must be unused, in the same condition as you received it, and in its original packaging. Products that are damaged due to misuse, neglect, or any form of tampering are not eligible for a return.

If your item(s) are eligible for a return, please complete the contact form below.

Order cancellation requests must be submitted via email to team@revcupp.com within 12 hours of placing an order.

Once the package leaves our fulfillment center (typically ~12 hours after an order is placed), cancellations are no longer possible/accepted. However, you may initiate a return after receiving your order.

If you received an 'Order Delivered' email, but your package was not received/found, please follow these steps:

1) Contact the Postal Carrier

First, we recommend reaching out to the postal carrier (USPS) directly. Provide them with your tracking number and ask for assistance in locating your package. Sometimes, packages are marked as delivered a day or two before they actually arrive, or they may have been left at a nearby location.


2) Check Your Surroundings

Verify if the package was left in an unusual spot (e.g., your porch, backdoor, or with a neighbor).


3) Still Can’t Locate It?

If the postal carrier cannot resolve the issue, please email our support team at team@revcupp.com. Be sure to include your order number and any details you have about the delivery. We’ll work with you to investigate the issue further and find a solution!

We’re sorry to hear there’s an issue with your order! Please follow these steps so we can help correct it:

1) Contact Our Support Team

Email us at team@revcupp.com and let us know what’s wrong with your order. Be sure to include:

• Your order number.
• A detailed description of the issue (e.g., which item is missing or incorrect).
• Photos, if applicable, to help us resolve the issue faster.

2) Resolution Process

Once we receive your email, our team will review the information and work with you to resolve the issue as quickly as possible. Whether it’s shipping the correct item or addressing the missing item, we’re here to make it right.

Thank you for bringing this to our attention, and we apologize for any inconvenience!