Refund policy

Last updated: October 2025

At RevCupp.com, we’re committed to providing high-quality wellness products and ensuring you have a positive experience with your purchase. Please read the following policy carefully before completing your order.

Free Returns & Eligibility

We offer free returns within 30 days of receiving your order.
To qualify for a return:

  • Your item must be in its original condition, undamaged, and include all original packaging and accessories.

  • Returns can only be initiated after your order has been delivered.

  • To start a return, complete the Return Request Form on our site.

  • Our team will provide a prepaid return shipping label and instructions on how to send your item back.

Refunds

  • Once your return is received and inspected, we’ll notify you via email.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • Refunds will not be issued for items that are damaged due to misuse, lost after delivery, or returned without authorization.

Order Cancellations

Please note that orders cannot be cancelled once they have been processed or marked as “Order has left the fulfillment center.” At that stage, your package is already on its way and cannot be intercepted.

Exchanges

If your item arrives defective or damaged, please contact us within 7 days of delivery.

We’ll replace the product free of charge after verifying the issue.

Please include your order number and a short video or photo clearly showing the defect or damage when reaching out.

Order Issues & Delivery Delays

Our shipping partners are currently experiencing shipping delays due to higher-than-usual package volumes, and some orders may take a few extra business days to arrive. This is unfortunately outside of our company's control. If your tracking status shows "In Transit", your package is still on the way — no further action is needed.

If your order shows as “delivered” but you haven’t received it:

  • Check with household members, neighbors, or your local post office.

  • Visit our Order Tracking Page to view the latest shipment status.

  • For questions about delivery once a package is in transit, please reach out directly to your postal carrier for the fastest resolution.

Fraudulent or Abusive Claims

RevCupp.com reserves the right to refuse refunds or returns in cases of:

  • Suspected fraud or abuse of the return policy

  • Excessive or repetitive return requests

  • Damage caused by misuse, neglect, or unauthorized modification

Legal Disclaimer

By placing an order on RevCupp.com, you agree to this Returns, Refunds & Exchanges Policy.

This policy complies with all applicable consumer protection laws. RevCupp.com is not responsible for shipping delays caused by carriers, customs, or other circumstances beyond our control.